Mobile Retail Specialist: Activation, Support & Upsell

Comcast Corp.; Santa Fe (NM); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Comcast in the United States seeks a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, activation, and transactional activities. You will be a go-to technical and operational resource, helping maintain a clean, organized store, assist customers with mobile products and services, and guide new device setups.

You will handle activations, escalations, account security, and on-demand deliveries, while promoting accessories and add-ons.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot device issues and escalations.
• Provide exceptional customer support in-store.
• Maintain store cleanliness and organize merchandise.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in the United States seeks a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, activation, and transactional activities. You will be a go-to technical and operational resource, helping maintain a clean, organized store, assist customers with mobile products and services, and guide new device setups.

You will handle activations, escalations, account security, and on-demand deliveries, while promoting accessories and add-ons.