Mobile Retail Specialist: Activation & Support

Comcast; King of Prussia (PA); On-site; USD 21,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join our store team. You will deliver a best-in-class customer experience across mobile, sales, and transactions, acting as a go-to resource for device setup, activations, and support.

In this role, you will educate customers, assist with activations, troubleshoot issues, and help with store operations while upholding Comcast standards and values. You will contribute to a welcoming, organized, and efficient store environment, ensuring customer

Qualifications

• High School Diploma or GED required.
• 0–2 years relevant work experience.
• Retail or customer service experience preferred.

Responsibilities

• Activate and educate customers on devices and BYOD options.
• Assist with mobile activations, education, troubleshooting, and escalations.
• Maintain store cleanliness and accessible product displays.
• Upsell accessories and add-ons to enhance the customer experience.
• Handle escalations and use tools to resolve device or service issues.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join our store team. You will deliver a best-in-class customer experience across mobile, sales, and transactions, acting as a go-to resource for device setup, activations, and support.

In this role, you will educate customers, assist with activations, troubleshoot issues, and help with store operations while upholding Comcast standards and values. You will contribute to a welcoming, organized, and efficient store environment, ensuring customer