Mobile Retail Specialist Activation & Support

Comcast; Washington (District of Columbia); On-site; USD 54,663,000 - 71,635,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to help deliver a best-in-class customer experience across mobile, activation, troubleshooting, and education. You will assist with store operations, demonstrations, and upsell opportunities while maintaining clean, organized spaces and a welcoming environment for customers.

Ideal candidates possess strong communication, problem solving, and a genuine interest in technology.

Qualifications

• Customer-focused approach to deliver best-in-class service.
• Strong communication and problem-solving skills.
• Willingness to learn and adapt to technology.

Responsibilities

• The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
• RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities.
• Provide hands-on demonstrations of devices and features to enhance value.
• Support store resets and maintain visual standards.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to help deliver a best-in-class customer experience across mobile, activation, troubleshooting, and education. You will assist with store operations, demonstrations, and upsell opportunities while maintaining clean, organized spaces and a welcoming environment for customers.

Ideal candidates possess strong communication, problem solving, and a genuine interest in technology.