Mobile Retail Experience Specialist

Comcast (CC) of Willow Grove; Vancouver (WA); On-site; USD 22,000 - 29,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team across mobile activation, education, and customer support. You will help customers set up devices, troubleshoot issues, and guide them through services to ensure a confident, satisfied experience.

In this role you’ll handle activations, assist with wireless accessories, manage simple escalations, and contribute to a clean, well-organized store environment while promoting Comcast products and digital tools.

Qualifications

• Excellent communication and customer service skills.
• Ability to activate devices and explain features clearly.
• Experience handling simple escalations and problem solving.
• Willingness to learn and promote Comcast products and digital tools.

Responsibilities

• Activate new devices and assist with BYOD setup.
• Educate customers on features and accessories to drive revenue.
• Troubleshoot device or service issues and manage escalations.
• Process returns, exchanges, and warranty claims following policy.
• Maintain store cleanliness and product organization.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate to support the store team across mobile activation, education, and customer support. You will help customers set up devices, troubleshoot issues, and guide them through services to ensure a confident, satisfied experience.

In this role you’ll handle activations, assist with wireless accessories, manage simple escalations, and contribute to a clean, well-organized store environment while promoting Comcast products and digital tools.