Mobile Retail Sales Pro - Tech & Customer Solutions

T-MOBILE USA, Inc.; Lumberton (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) & Stock Grants

Paid Time Off

Holiday Pay

Employee Discounts

Job summary

T-Mobile USA, Inc. is hiring for a retail role focused on helping customers with technology and service needs in a fast-paced store environment. The position emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty. Training and team collaboration are key parts of the role.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Ability to thrive in a fast-paced retail setting and assist customers effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Handle other duties as assigned by management.

Skills

Customer Service

Communication

Sales

Change Agility

Multitasking

Teamwork

Engaging People

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail role focused on helping customers with technology and service needs in a fast-paced store environment. The position emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty. Training and team collaboration are key parts of the role.