Mobile Retail Sales Pro

T-Mobile; Deming (NM); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on delivering exceptional customer service and technology solutions.

The position emphasizes building product knowledge, guiding customers through service plans, and using digital tools to showcase network capabilities and features. The role requires strong communication, problem solving, and multitasking in a fast-paced retail environment, with opportunities for training, growth, and alignment with company values.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on delivering exceptional customer service and technology solutions.

The position emphasizes building product knowledge, guiding customers through service plans, and using digital tools to showcase network capabilities and features. The role requires strong communication, problem solving, and multitasking in a fast-paced retail environment, with opportunities for training, growth, and alignment with company values.