Mobile Retail Sales Pro — Tech Solutions & Customer Impact

T-Mobile; North Adams (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

T-Mobile USA, Inc. seeks motivated individuals to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

Responsibilities include assisting with plans, using digital tools, completing training, and collaborating across channels to ensure a seamless experience. Candidates should have a high school diploma and retail experience is a plus.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED (Required)

6 months customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. seeks motivated individuals to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

Responsibilities include assisting with plans, using digital tools, completing training, and collaborating across channels to ensure a seamless experience. Candidates should have a high school diploma and retail experience is a plus.