Mobile Retail Sales Pro

T-MOBILE USA, Inc.; Norfolk (NE); On-site; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is hiring for a role in retail operations. You will engage customers, demonstrate technology and service plans, and guide them through their shopping journey, building product knowledge and digital skills.

The position emphasizes customer satisfaction, proficiency with digital resources, and collaboration across teams to foster loyalty and a great in-store experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Willingness to learn and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role in retail operations. You will engage customers, demonstrate technology and service plans, and guide them through their shopping journey, building product knowledge and digital skills.

The position emphasizes customer satisfaction, proficiency with digital resources, and collaboration across teams to foster loyalty and a great in-store experience.