Mobile Sales Pro — Retail Tech Expert

T-MOBILE USA, Inc.; Beaver Dam (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental, vision insurance

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is hiring for a retail role that supports customers by explaining technology and service options in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product knowledge. Training and growth opportunities are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail role that supports customers by explaining technology and service options in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product knowledge. Training and growth opportunities are provided.