Mobile Retail Sales Pro: Tech Solutions & Growth

T-Mobile; Waukee (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Annual stock grant

Paid time off

Paid holidays

Medical/dental/vision insurance

Flexible spending account

Tuition assistance

Career development

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by helping customers understand technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to meet individual needs. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and strong product knowledge.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by helping customers understand technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to meet individual needs. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and strong product knowledge.