Mobile Retail Sales Pro — Tech & Service

T-MOBILE USA, Inc.; Leominster (MA); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Discounts

Job summary

T-Mobile USA, Inc. is hiring at our retail locations to assist customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through plans while delivering excellent service.

Position emphasizes customer interaction, digital tool use, and teamwork. Training is provided, with opportunities for growth and a comprehensive benefits package including health, retirement plans, and stock programs.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform additional duties or projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring at our retail locations to assist customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through plans while delivering excellent service.

Position emphasizes customer interaction, digital tool use, and teamwork. Training is provided, with opportunities for growth and a comprehensive benefits package including health, retirement plans, and stock programs.