Mobile Retail Sales Pro — Tech & Customer Experience

T-Mobile; Klamath Falls (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring for a Retail Associate to support customer interactions, demonstrate products and services, and help customers choose the best wireless solutions in a fast-paced store setting.

This role emphasizes building product knowledge, using digital tools, and delivering a high-quality shopping experience that drives customer loyalty. Training is provided to develop skills and knowledge for success.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving abilities are essential.
• Customer service and sales skills to recommend solutions and meet customer needs.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile is hiring for a Retail Associate to support customer interactions, demonstrate products and services, and help customers choose the best wireless solutions in a fast-paced store setting.

This role emphasizes building product knowledge, using digital tools, and delivering a high-quality shopping experience that drives customer loyalty. Training is provided to develop skills and knowledge for success.