Mobile Retail Experience Specialist

Comcast (CC) of Willow Grove; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operations, and transactions. You will activate devices, educate customers, troubleshoot issues, and assist with escalations while maintaining a clean, organized store environment.

You’ll help with on-demand deliveries, accessories upsell, and ensure customers leave confident and excited about Comcast products and services.

Qualifications

• High school diploma required or equivalent.
• 0–2 years of relevant retail or customer service experience.
• Excellent communication, problem solving, and teamwork.

Responsibilities

• Activate devices and educate customers on setup and features.
• Troubleshoot basic device/service issues and handle escalations.
• Assist with transfers, password resets, and account security.
• Support on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED Certifications

Job description

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operations, and transactions. You will activate devices, educate customers, troubleshoot issues, and assist with escalations while maintaining a clean, organized store environment.

You’ll help with on-demand deliveries, accessories upsell, and ensure customers leave confident and excited about Comcast products and services.