Mobile Retail Experience Specialist

Comcast Technology Solutions; Boynton Beach, Northern (FL, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Comcast is seeking a Mobile Associate to support in-store activities and deliver a best-in-class customer experience. You will activate devices, guide customers through setup, and educate on features while fostering repeat business.

Responsibilities include troubleshooting complex issues, assisting with account security, and guiding customers through BYOD and device compatibility. The role emphasizes strong product knowledge and teamwork in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 0-2 years relevant work experience preferred.
• We promote equal opportunity for all applicants.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Assist with device setup, connectivity, and accessories to drive incremental revenue.
• Troubleshoot and resolve customer issues and assist with account security and recovery.
• Perform on-demand deliveries and upsell accessories or add-ons where appropriate.
• Demonstrate devices and features to enhance customer value and satisfaction.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Mobile Associate to support in-store activities and deliver a best-in-class customer experience. You will activate devices, guide customers through setup, and educate on features while fostering repeat business.

Responsibilities include troubleshooting complex issues, assisting with account security, and guiding customers through BYOD and device compatibility. The role emphasizes strong product knowledge and teamwork in a fast-paced retail environment.