Mobile Experience Specialist

Comcast Advertising; Memphis, Northern (TN, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a go-to technical and operational resource for activating devices, assisting customers, and ensuring a clean, accessible store environment.

Responsibilities include educating customers on device usage, handling escalations, assisting with transfers and diagnostics, and supporting on-demand

Qualifications

• Excellent communication and customer-service skills.
• Ability to troubleshoot and resolve issues effectively.
• Strong teamwork and adaptability in a fast-paced retail environment.
• Familiar with basic technology concepts.

Responsibilities

• Mobile Activations & Customer Education: Provide a white-glove experience activating new devices or BYOD to the network.
• Mobile Escalations: Troubleshoot and resolve complex device or service issues.
• Mobile Support: Assist customers with transferring contacts, emails, and media; activate SIM/eSIM; diagnose issues; process returns or exchanges.

Skills

communication

critical thinking

problem solving

customer-focused

professional integrity

resilience

self motivation

teamwork

technical knowledge

workplace organization

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a go-to technical and operational resource for activating devices, assisting customers, and ensuring a clean, accessible store environment.

Responsibilities include educating customers on device usage, handling escalations, assisting with transfers and diagnostics, and supporting on-demand