Mobile Tech & Customer Experience Specialist

Comcast; Arvada (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast Retail Service Associate positions support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to resource for device activation, setup, and troubleshooting while helping customers feel confident about Comcast products.

The role emphasizes hands-on demonstrations, upsell opportunities, and maintaining a clean, organized store environment to enhance the customer journey.

Qualifications

• High school diploma or GED required.
• 0-2 years of experience in retail or customer service preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate positions support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to resource for device activation, setup, and troubleshooting while helping customers feel confident about Comcast products.

The role emphasizes hands-on demonstrations, upsell opportunities, and maintaining a clean, organized store environment to enhance the customer journey.