In-Store Mobile Experience Specialist

Comcast Corp.; Springfield, Northern (IL, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and service support.

You will help with device setup, account security, and accessories upsell while maintaining a clean, organized store environment and providing hands-on demonstrations of products and features to customers.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant retail or customer-service experience.

Responsibilities

• Activate devices and BYOD education for customers.
• Troubleshoot and resolve device and service issues.
• Assist customers with account security, transfers, and accessories upsell.
• Maintain store cleanliness and organize product displays.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and service support.

You will help with device setup, account security, and accessories upsell while maintaining a clean, organized store environment and providing hands-on demonstrations of products and features to customers.