Retail Mobile Experience Specialist

Comcast Corporation; Fort Collins, Northern (CO, KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Comcast Corporation is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will activate devices, educate customers, and assist with escalations while helping with daily operations to ensure a clean, engaging store environment.

The role emphasizes strong communication, problem solving, and a customer-focused mindset as you guide customers through setups, transfers, and accessory recommendations.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience preferred.
• Strong communication and customer-service aptitude.

Responsibilities

• Activate mobile devices and educate customers on setup and add-ons.
• Troubleshoot and resolve device or service issues and assist with account security.
• Assist with on-demand deliveries, upsell opportunities, and store operations.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Corporation is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will activate devices, educate customers, and assist with escalations while helping with daily operations to ensure a clean, engaging store environment.

The role emphasizes strong communication, problem solving, and a customer-focused mindset as you guide customers through setups, transfers, and accessory recommendations.