Mobile Expert: Tech Solutions & Customer Service

T-Mobile; Elizabethtown (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to foster satisfaction and loyalty. The position emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training to grow knowledge of retail processes and wireless innovations.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to foster satisfaction and loyalty. The position emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training to grow knowledge of retail processes and wireless innovations.