Mobile Expert — Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Mobile service/home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a Customer Service/Sales role to engage customers in a fast-paced retail setting. You will demonstrate technology solutions, explain service plans, and build product knowledge to drive customer satisfaction.

The role emphasizes digital tool usage, strong communication, and teamwork, with comprehensive training and advancement opportunities in a dynamic company culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Service/Sales role to engage customers in a fast-paced retail setting. You will demonstrate technology solutions, explain service plans, and build product knowledge to drive customer satisfaction.

The role emphasizes digital tool usage, strong communication, and teamwork, with comprehensive training and advancement opportunities in a dynamic company culture.