Mobile Expert — Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Holland Charter Township (MI); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Childcare subsidy

Tuition assistance

Disability insurance

Life insurance

Mobile discounts

Home internet discounts

Transit discounts

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The position emphasizes building product knowledge, using digital tools to explain plans, and delivering friendly, solution-oriented service. Training, growth opportunities, and a strong benefits package accompany day-to-day responsibilities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service plans.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

The position emphasizes building product knowledge, using digital tools to explain plans, and delivering friendly, solution-oriented service. Training, growth opportunities, and a strong benefits package accompany day-to-day responsibilities.