Mobile Expert: Tech Solutions & In-Store Sales

T-MOBILE USA, Inc.; Senatobia (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Stock grants

401(k) plan

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers and guide them through technology and service decisions in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, using digital tools and training to enhance the experience. The role emphasizes customer satisfaction, product proficiency, and teamwork.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers and guide them through technology and service decisions in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, using digital tools and training to enhance the experience. The role emphasizes customer satisfaction, product proficiency, and teamwork.