Mobile Expert: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Farragut (TN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, understand their technology needs, and guide them through product and service options. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes customer interaction, use of digital resources, and collaboration across teams to ensure a seamless shopping experience. Training opportunities and competitive compensation are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, understand their technology needs, and guide them through product and service options. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes customer interaction, use of digital resources, and collaboration across teams to ensure a seamless shopping experience. Training opportunities and competitive compensation are provided.