Mobile Expert: Elevate Tech & Customer Experience

T-Mobile; Columbus (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Paid holidays (up to 12)

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes customer satisfaction, proficiency in product knowledge, and the effective use of digital resources, with opportunities for on-the-job

Qualifications

• Change Agility is required.
• Strong communication skills are essential.
• Proven ability to solve customer problems effectively.
• Excellent customer service mindset and delivery.
• Ability to engage and motivate customers and colleagues.
• Strong multitasking capabilities in a fast-paced environment.
• Sales experience or aptitude.
• Teamwork orientation to collaborate across channels.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes customer satisfaction, proficiency in product knowledge, and the effective use of digital resources, with opportunities for on-the-job