Mobile Expert — Tech Solutions & Customer Care

T-Mobile; Platteville (WI); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Paid parental and family leave

Family building benefits

Back-up care

Enhanced family support

Childcare subsidy

Tuition assistance

College coaching

Short- and long-term disability

Voluntary AD&D coverage

Voluntary accident coverage

Voluntary life insurance

Voluntary disability insurance

Voluntary long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Access to commuter and transit

Job summary

T-Mobile USA, Inc. is hiring for a role in retail operations focused on engaging customers and guiding them through technology and service offerings. The position emphasizes building product knowledge, demonstrating features, and assisting customers throughout their shopping journey.

Successful candidates will develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to customer satisfaction and loyalty in a fast-paced store environment.

Qualifications

• Change agility is required.
• Strong communication skills are required.
• Ability to solve customer problems effectively.
• Customer service experience is essential.
• Ability to engage and energize customers.
• Strong multitasking capabilities.
• Sales skills are important.
• Teamwork orientation is required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties and projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role in retail operations focused on engaging customers and guiding them through technology and service offerings. The position emphasizes building product knowledge, demonstrating features, and assisting customers throughout their shopping journey.

Successful candidates will develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to customer satisfaction and loyalty in a fast-paced store environment.