Mobile Expert: Retail Tech & Customer Solutions

T-MOBILE USA, Inc.; Tukwila (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental, and vision insurance

Flexible spending account

Discounts on mobile services

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and solving technology and service needs in a fast-paced setting.

The role emphasizes customer service, sales, and hands-on product demonstrations while using digital tools to explain network coverage and benefits. Successful candidates complete required training, develop knowledge of products and systems, and build strong customer relationships to drive loyalty and a seamless experience.

Qualifications

• High School diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and problem solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.

Skills

Communication

Customer Service

Sales

Problem Solving

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and solving technology and service needs in a fast-paced setting.

The role emphasizes customer service, sales, and hands-on product demonstrations while using digital tools to explain network coverage and benefits. Successful candidates complete required training, develop knowledge of products and systems, and build strong customer relationships to drive loyalty and a seamless experience.