Mobile Expert: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Bowie (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Parental leave

Family building benefits

Tuition assistance

Tuition coaching

Disability insurance

Life insurance

Pet insurance

Commuter benefits

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service solutions in a fast-paced store setting.

You will build product knowledge, demonstrate features, and recommend service plans while developing customer interaction and digital tool skills. Training is provided, and success is measured by customer satisfaction and sales performance.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service solutions in a fast-paced store setting.

You will build product knowledge, demonstrate features, and recommend service plans while developing customer interaction and digital tool skills. Training is provided, and success is measured by customer satisfaction and sales performance.