Mobile Expert: Tech Solutions & Customer Sales

T-MOBILE USA, Inc.; Hammond (IN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to assist guests with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while using digital tools to explain plans and coverage.

We value strong communication, problem solving, and teamwork as you train and grow. This role offers competitive hourly pay and access to extensive benefits, stock programs, and incentives for

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience is preferred.
• Retail environment experience is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to assist guests with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while using digital tools to explain plans and coverage.

We value strong communication, problem solving, and teamwork as you train and grow. This role offers competitive hourly pay and access to extensive benefits, stock programs, and incentives for