Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Flint (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role to engage customers and guide them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, utilizing digital tools and teamwork to deliver a seamless experience. Training is provided, and growth opportunities are emphasized.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in retail preferred.
• Ability to engage customers and upsell using digital tools.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a retail associate role to engage customers and guide them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, utilizing digital tools and teamwork to deliver a seamless experience. Training is provided, and growth opportunities are emphasized.