Mobile Expert - Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Norwalk (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k)

Employee stock grants

Paid time off

Paid holidays

Transit benefits

Job summary

T-Mobile USA, Inc. is seeking a customer-focused Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through our service plans. You will build product knowledge, use digital tools, and contribute to a memorable customer journey.

The role emphasizes strong communication, problem solving, and teamwork in a fast-paced retail setting, with comprehensive training and growth opportunities within the T-Mobile ecosystem.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Multitasking

Engaging People

Teamwork Orientation

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through our service plans. You will build product knowledge, use digital tools, and contribute to a memorable customer journey.

The role emphasizes strong communication, problem solving, and teamwork in a fast-paced retail setting, with comprehensive training and growth opportunities within the T-Mobile ecosystem.