Mobile Expert - Tech Solutions & Customer Experience

tmobile; Raleigh (NC); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Discounts on mobile service & home 인터넷

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide their technology and service needs in a fast-paced store environment.

You will demonstrate features, build product knowledge, and use digital tools to tailor service plans while delivering a friendly, high-quality customer experience. The role requires strong communication, problem solving, and teamwork, with opportunities to grow and participate in T-Mobile's comprehensive benefits and earnings programs, including

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Strong communication and problem-solving abilities, customer service focus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide their technology and service needs in a fast-paced store environment.

You will demonstrate features, build product knowledge, and use digital tools to tailor service plans while delivering a friendly, high-quality customer experience. The role requires strong communication, problem solving, and teamwork, with opportunities to grow and participate in T-Mobile's comprehensive benefits and earnings programs, including