Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Georgia; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k)

Stock grants

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, build product knowledge, and recommend service plans.

The role focuses on delivering technology solutions, fostering customer loyalty, and utilizing digital tools to enhance the shopping experience. Employees receive a comprehensive benefits package, participate in training, and have opportunities for career growth within a supportive environment.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, build product knowledge, and recommend service plans.

The role focuses on delivering technology solutions, fostering customer loyalty, and utilizing digital tools to enhance the shopping experience. Employees receive a comprehensive benefits package, participate in training, and have opportunities for career growth within a supportive environment.