Mobile Expert - Tech Solutions & Customer Growth

T-MOBILE USA, Inc.; Town of Hempstead (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to showcase network coverage and benefits. The role emphasizes customer relationship-building, completing training, and contributing to a seamless customer experience, with a focus on loyalty

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Assist with other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to showcase network coverage and benefits. The role emphasizes customer relationship-building, completing training, and contributing to a seamless customer experience, with a focus on loyalty