Mobile Expert: Tech Sales & Customer Solutions

T-MOBILE USA, Inc.; Brodheadsville (PA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction, proficiency with our offerings, and commitment to a positive,

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction, proficiency with our offerings, and commitment to a positive,