Mobile Expert & Retail Specialist

T-MOBILE USA, Inc.; South Pasadena (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide shoppers through their purchases in a fast-paced retail environment.

You will build product knowledge, use digital tools to showcase coverage and plans, and complete training to stay current on wireless innovations. The role emphasizes customer relationships and satisfaction.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication, problem-solving and customer-service skills.
• Ability to engage customers and explain products and services clearly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide shoppers through their purchases in a fast-paced retail environment.

You will build product knowledge, use digital tools to showcase coverage and plans, and complete training to stay current on wireless innovations. The role emphasizes customer relationships and satisfaction.