Mobile Expert: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Tucson (AZ); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

The role emphasizes building product knowledge and delivering personalized technology solutions to meet customer needs. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, and collaborate with teammates to ensure a superior shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

The role emphasizes building product knowledge and delivering personalized technology solutions to meet customer needs. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, and collaborate with teammates to ensure a superior shopping experience.