Mobile Expert - Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Palmdale (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Disability Insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role focuses on customer interactions, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and effective digital utilization.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Age 18+

Authorized to Work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role focuses on customer interactions, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and effective digital utilization.