Mobile Expert: Tech-Savvy Customer Advocate

T-MOBILE USA, Inc.; La Mesa (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Stock Grant Eligibility

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating technology solutions and service plans while building product knowledge.

You will use digital tools to explain coverage and features, and guide customers through their shopping journey. The role emphasizes development of communication, problem solving and sales skills, with on-the-job training and collaboration across channels to ensure a seamless customer experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating technology solutions and service plans while building product knowledge.

You will use digital tools to explain coverage and features, and guide customers through their shopping journey. The role emphasizes development of communication, problem solving and sales skills, with on-the-job training and collaboration across channels to ensure a seamless customer experience.