Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Effingham (IL); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid time off

Up to 12 paid holidays

Tuition assistance

Family building benefits

Commuter benefits

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, using digital tools for demonstrations, and guiding customers through their shopping journey. Strong communication and problem-solving skills are essential, with opportunities for training and growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, using digital tools for demonstrations, and guiding customers through their shopping journey. Strong communication and problem-solving skills are essential, with opportunities for training and growth.