Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Chestertown (MD); On-site; USD 17,100 - 20,900; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced environment.

You will learn products, services, and use digital tools to demonstrate coverage and benefits, contributing to a seamless customer experience. This role offers training pay during onboarding, a path to Mobile Expert, annual incentives, and broad benefits including stock grants and a 401(k).

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to engage customers and demonstrate technology and services.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Multitasking

Change Agility

Engaging People

Legal work authorization

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced environment.

You will learn products, services, and use digital tools to demonstrate coverage and benefits, contributing to a seamless customer experience. This role offers training pay during onboarding, a path to Mobile Expert, annual incentives, and broad benefits including stock grants and a 401(k).