Mobile Expert: Elevate Customer Experience & Growth

T-Mobile; Miami (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

Mobile Experts at T-Mobile USA, Inc. join a dynamic Retail Team to energize the brand and deliver best-in-class service. You’ll uncover customer needs, demonstrate devices and services, and meet performance targets for sales, customer experience, and quality of sale.

You’ll use digital tools on the in-store floor, complete ongoing training, and collaborate with colleagues across channels to help customers stay connected with the latest wireless innovations.

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

Mobile Experts at T-Mobile USA, Inc. join a dynamic Retail Team to energize the brand and deliver best-in-class service. You’ll uncover customer needs, demonstrate devices and services, and meet performance targets for sales, customer experience, and quality of sale.

You’ll use digital tools on the in-store floor, complete ongoing training, and collaborate with colleagues across channels to help customers stay connected with the latest wireless innovations.