Mobile Expert: Dynamic Wireless Sales & Customer Experience

T-Mobile US Inc.; Eureka (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Disability insurance

Job summary

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts. You will be a brand ambassador, driving energy, education, and recommendations for devices and services in a fast-paced wireless retail environment.

Responsibilities include serving customers, meeting sales targets, and using digital tools to enhance experience. A high school diploma and relevant experience are preferred; travel is not required. Competitive pay and extensive benefits are described in the posting.

Qualifications

• High School Diploma or GED required.
• 30 days T-Mobile Mobile Associate experience preferred.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience (Preferred)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile USA, Inc. is seeking Mobile Experts to join our Retail Team of Experts. You will be a brand ambassador, driving energy, education, and recommendations for devices and services in a fast-paced wireless retail environment.

Responsibilities include serving customers, meeting sales targets, and using digital tools to enhance experience. A high school diploma and relevant experience are preferred; travel is not required. Competitive pay and extensive benefits are described in the posting.