Mobile Expert: Tech-Savvy Customer Champion

T-Mobile US Inc.; Torrance (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Experts to join the Retail Team and bring the T-Mobile brand to life. You will engage customers, uncover needs, demonstrate devices and services, and drive performance across sales, customer experience, and quality metrics.

This role emphasizes relationship-building, energetic customer interactions, and ongoing learning of wireless technology. Full- and part-time employees receive generous benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Serve and sell to customers while delivering a best-in-class experience.
• Leverage digital tools in interactions and onboarding.
• Complete in-store training on T-Mobile experiences, skills, processes, and systems.
• Engage customers, learn about wireless innovations, and keep updated between interactions.
• Collaborate with colleagues across channels including business and customer service.

Skills

Sales

Customer Service

Communication

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Experts to join the Retail Team and bring the T-Mobile brand to life. You will engage customers, uncover needs, demonstrate devices and services, and drive performance across sales, customer experience, and quality metrics.

This role emphasizes relationship-building, energetic customer interactions, and ongoing learning of wireless technology. Full- and part-time employees receive generous benefits.