Mobile Expert: Tech Solutions & Customer Experience

T-Mobile US Inc.; Lake Geneva (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Health insurance

Paid time off

Job summary

T-Mobile is hiring to support retail operations in a fast-paced environment. The role focuses on engaging customers, building product knowledge, and guiding shoppers through their technology and service decisions. You’ll work with digital tools and training to enhance customer experience and sales outcomes.

The position emphasizes customer interaction, plan recommendations, and a collaborative team approach to meet store goals and service excellence.

Qualifications

• Strong communication and customer service skills.
• Ability to learn and demonstrate product knowledge and digital tools.
• Experience in retail or service environment is a plus.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, plan options, and features with customers.
• Complete required training on retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Other duties as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations in a fast-paced environment. The role focuses on engaging customers, building product knowledge, and guiding shoppers through their technology and service decisions. You’ll work with digital tools and training to enhance customer experience and sales outcomes.

The position emphasizes customer interaction, plan recommendations, and a collaborative team approach to meet store goals and service excellence.