Senior Mobile Expert - Elevate Customer Experience & Tech

T-Mobile US Inc.; City of Rochester (NY); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Parental and family leave

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in our company-owned Experience stores. You will work with new systems and a product roadmap designed for these locations, collaborating with Customer Service and Engineering to resolve customer pain points.

Training and development support growth within a team-focused culture. The role emphasizes coaching, digital-tool usage, and delivering top-tier sales and service

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to become a subject matter expert in T-Mobile offerings.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in our company-owned Experience stores. You will work with new systems and a product roadmap designed for these locations, collaborating with Customer Service and Engineering to resolve customer pain points.

Training and development support growth within a team-focused culture. The role emphasizes coaching, digital-tool usage, and delivering top-tier sales and service