Senior Mobile Expert: Elevate Customer Experience and Tech

T-MOBILE USA, Inc.; Burlington (MA); On-site; USD 34,000 - 49,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use in-store systems and digital tools, resolve issues in one interaction, and collaborate with Customer Service and Engineering to drive sales and service excellence.

The role offers curated training, development opportunities, and a team-based culture that recognizes contributions to store results, with competitive base pay and benefits.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use in-store systems and digital tools, resolve issues in one interaction, and collaborate with Customer Service and Engineering to drive sales and service excellence.

The role offers curated training, development opportunities, and a team-based culture that recognizes contributions to store results, with competitive base pay and benefits.