Mobile Expert: Tech Sales & Customer Care Champion

T-Mobile; Franklin (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Short-term disability

Long-term disability

Life insurance

Discounts: mobile service & home互联网

Job summary

At T-Mobile, we empower customers by delivering personalized technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey with digital tools and strong service skills.

You'll complete training, collaborate across teams, and contribute to initiatives that enhance the customer experience while supporting sales and loyalty. This role emphasizes growth and teamwork.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we empower customers by delivering personalized technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey with digital tools and strong service skills.

You'll complete training, collaborate across teams, and contribute to initiatives that enhance the customer experience while supporting sales and loyalty. This role emphasizes growth and teamwork.