Senior Mobile Expert — Elevate Customer Experience & Tech

T-Mobile; Pennsylvania; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401(k)

Stock grants

Paid time off

Job summary

T-Mobile in the United States seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to address customer needs from research to resolution, while collaborating with Customer Service and Engineering to create a one-stop solution.

You’ll receive curated training to grow your expertise, join a team-based culture, and help deliver superior sales and service experiences. T-Mobile USA, Inc.

Qualifications

• High School Diploma or GED required.
• Minimum 12 months Retail experience in Neighborhood Mobile Expert role.
• Experience in Care: Elite Expert, Account Care.
• Ability to manage multiple tasks in a high-volume environment.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to act as SME in all things T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Organization

Training

Mathematics

Certification

Education

High School Diploma/GED (Required)

Job description

T-Mobile in the United States seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to address customer needs from research to resolution, while collaborating with Customer Service and Engineering to create a one-stop solution.

You’ll receive curated training to grow your expertise, join a team-based culture, and help deliver superior sales and service experiences. T-Mobile USA, Inc.