Mobile Experience Specialist — Growth & Benefits

T-Mobile; Vancouver (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off & holidays

Parental & family leave

Tuition assistance

Transit discounts

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced shopping environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. You'll develop skills in customer interaction, use of digital tools, and service plan recommendations, aiming to boost satisfaction, loyalty, and sales while collaborating with teammates across channels to deliver a

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in Retail (preferred).
• Strong communication and problem-solving abilities are essential for customer interactions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Change Agility

Multitasking

Engaging People

Problem Solving

Education

High School Diploma/GED (Required)

Tools

Digital Tools

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced shopping environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. You'll develop skills in customer interaction, use of digital tools, and service plan recommendations, aiming to boost satisfaction, loyalty, and sales while collaborating with teammates across channels to deliver a