Mobile Experience Specialist

T-Mobile; Carol Stream (IL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Discounts on services

Job summary

T-Mobile USA, Inc. seeks a Customer Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail environment.

The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and cross-team collaboration across channels. Training is provided and growth opportunities abound.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Customer Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail environment.

The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and cross-team collaboration across channels. Training is provided and growth opportunities abound.